Rules for Buyers

1 Eligibility & Account

To buy on GameGalaxi you must be at least 18 years old, or the age of legal majority in your jurisdiction, and able to enter into a binding contract. You must create an account with an accurate email address and keep your login credentials confidential.

• You are responsible for all activity that happens under your account.
• One buyer account per person. Duplicate or shared accounts may be suspended.
• You must provide accurate billing and contact information for order and dispute purposes.

2 How Buying Works

Listings for accounts, in-game currency, and in-game items are created by independent sellers. GameGalaxi is a marketplace that connects buyers and sellers — it does not own, control, or guarantee the underlying game accounts or items unless explicitly stated on a listing.

Before purchasing, read the full listing description, delivery method, and any seller notes. Once an order is placed, funds are held by GameGalaxi until delivery is confirmed (see Section 3).

3 Buyer Protection & Escrow

GameGalaxi acts as a trusted third party to secure every transaction. When you pay for an order, your payment is held securely by GameGalaxi rather than sent straight to the seller.

4 Fees You Pay

Buyers pay a small marketplace fee on top of the listing price, plus the standard payment processor fee charged by our payment partners (e.g. card networks, PayPal, crypto processors). Processor fees are set by those providers, not by GameGalaxi, and can vary by payment method and region.

The final total, including both fees, is always shown at checkout before you confirm payment.

5 Payments

All payment methods offered at checkout are processed through secure, PCI-compliant payment providers. GameGalaxi does not store your full card number or banking credentials on its own servers.

• Only pay through the official GameGalaxi checkout. Never pay a seller directly outside the platform.
• Off-platform payments are not covered by buyer protection or escrow and are made entirely at your own risk.

6 Delivery Timelines

Each listing specifies an expected delivery time. Digital goods such as account credentials, currency, or items are typically delivered within the timeframe stated on the listing. If a seller misses the delivery window, you may cancel the order for a full refund or open a dispute.

7 Disputes & Refunds

If an order isn't delivered, is delivered incorrectly, or the item/account doesn't match the listing, open a dispute from your order page or contact Live Support before confirming receipt. Our team reviews evidence from both sides and decides on a refund, partial refund, or redelivery.

• Disputes must be raised before the order's auto-confirmation window closes.
• Refunds are issued to your GameGalaxi wallet or original payment method, depending on the case.
• Marketplace and processor fees on cancelled or fully refunded orders are refunded along with the order amount, unless the cancellation is due to buyer error after delivery was successfully confirmed.

8 Prohibited Buyer Conduct

The following will result in warnings, order cancellation, or account suspension:

• Attempting to bypass escrow by paying or communicating payment details outside the platform.
• Confirming delivery falsely, or falsely opening disputes to obtain unearned refunds.
• Using a purchased account or item to violate the rules of the underlying game, then blaming the seller.
• Abusive, threatening, or harassing behavior toward sellers or support staff.
• Filing a card chargeback instead of opening a dispute for an order that was actually delivered.

9 Chargebacks

If you believe an order was mishandled, please open a dispute through GameGalaxi first — our team can resolve most issues faster than a bank or card network. Filing a chargeback for an order that was delivered as described, without first attempting a dispute, is treated as a violation of these rules and may result in account suspension and recovery of the disputed amount.

10 Support

Buyer support is available 24/7 through Live Support for order issues, payment questions, disputes, and account help.

11 Enforcement

GameGalaxi may warn, restrict, suspend, or permanently ban any buyer account found violating these rules, and may withhold funds connected to fraudulent activity while an investigation is ongoing. These rules work alongside, and do not replace, our Terms & Conditions.